Contact NOX
Order administration answers on business days, 09:00 to 18:00 CET. JJ Ballvé Sports S.L., SID HQ, Avinguda del Baix Llobregat 3-5, Edificio 1, planta 3, 08970 Sant Joan Despí, Barcelona. +34 934 196 834.
Where is my order? Every order shows its status and, once shipped, the carrier's tracking link under My account, Orders.
Account, prices and payment terms: your NOX area manager or agent, or order administration on +34 934 196 834.
Ordering from NOX: questions
How do I get access to the portal?
Your NOX area manager or agent opens it for you. Your account, prices, payment terms and addresses come from NOX's Business Central, so there is nothing to fill in.
Which prices do I see?
The NOX trade price list with your own discount per category: rackets per range, shoes, bags, apparel and accessories. Prices are excluding VAT, in EUR or USD, as agreed with NOX.
Can I order a product that is not in stock?
Yes. Place the order as you need it; order administration confirms or adjusts the quantities before the order is released, and you see the confirmed lines in your account.
How do pre-orders work?
Order the coming collection with a requested delivery date. One order per delivery month keeps your programme clear; NOX confirms each one.
What if my order is over my credit limit?
Checkout shows your available credit. Above it, the order is placed with the amount to prepay, and it ships once the payment is in.
Where are my invoices?
Under My account, Invoices: open and paid, with the PDF, for as far back as you have traded with NOX.